Embarking on a journey to Germany can be both exciting and daunting, especially for newcomers unfamiliar with the local systems and services. To ensure a smooth transition and ease any concerns, it’s essential to be equipped with the right information, including important phone numbers for various services. Here’s a comprehensive guide to the essential phone numbers you need to know when navigating Germany:

1. Emergency Services – 112: In case of emergencies, dial 112 for immediate assistance from police, fire, or medical services. This number is toll-free and operates 24/7 nationwide.

2. Police – 110: For non-emergency situations requiring police assistance or reporting a crime, dial 110. The police can provide support and guidance in various situations, including accidents, theft, and disturbances.

3. Medical Assistance – 116 117: For non-life-threatening medical emergencies or urgent medical assistance outside of regular doctor’s office hours, dial 116 117 to reach the on-call medical service (Ärztlicher Bereitschaftsdienst). They can provide medical advice and arrange for a doctor’s visit if necessary.

4. Poison Control Center – 0228 19240: In case of poisoning or exposure to toxic substances, contact the Poison Control Center (Giftnotruf) at 0228 19240 for immediate guidance and assistance. They offer expert advice on managing poisoning emergencies.

5. Roadside Assistance – ADAC (Allgemeiner Deutscher Automobil-Club) – 0180 2222222: For vehicle breakdowns, accidents, or roadside assistance, contact ADAC, Germany’s largest automobile club, at 0180 2222222. They provide services such as towing, roadside repairs, and emergency fuel delivery.

6. Lost or Stolen Credit Cards – If your credit or debit cards are lost or stolen, contact your bank immediately to report it and block your cards. Most banks have dedicated hotlines for card-related emergencies, so make sure to have your bank’s contact information readily available.

7. Embassy or Consulate – For assistance with passport issues, legal matters, or emergencies involving your home country, contact your embassy or consulate in Germany. They can provide consular services and support to citizens abroad.

8. Public Transit Information – Each city may have its own public transportation system with its own hotline for schedules, routes, and ticket information. Make sure to inquire about the local public transit hotline in your area.

9. Taxi Services – For taxi services or to book a taxi in advance, it’s handy to have the contact information for local taxi companies. You can typically find taxi numbers easily by searching online or asking locals.

10. Language Assistance Hotline – If you encounter language barriers and need assistance in English or another language, some regions offer language assistance hotlines where you can get help with translation or interpretation.

11. Tourist Information Hotline – For tourist-related inquiries, including sightseeing recommendations, event information, and general travel assistance, many cities have tourist information hotlines or visitor centers.

12. Legal Aid Hotline – If you find yourself in need of legal advice or assistance, there are hotlines available that provide free legal information and referrals to legal aid services.

13. Consumer Protection Hotline – In case of consumer-related issues such as disputes with businesses or scams, you can contact consumer protection hotlines for guidance and support.

14. Mental Health Crisis Hotline – For mental health emergencies or crises, there are hotlines staffed by trained professionals who can provide support, counseling, and referrals to mental health services.

15. Animal Control Services – If you encounter stray animals, wildlife issues, or animal-related emergencies, it’s helpful to have the contact information for local animal control services.

By having access to these additional phone numbers, you’ll be better equipped to handle a variety of situations and ensure a smooth experience during your time in Germany. Remember to save these numbers in your phone or keep them in a convenient location for easy access when needed. Safe travels!


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Phone: +49 6146 60 46 288
Mobile: +49 173 341 3232
Email: info@keller-residence.com
Address: Weiherstraße 8, D-65239 Hochheim am Main

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